Our policy lasts 30 days from purchase date. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your product (s) should have one of the following conditions:
- The wrong product was sent by the merchant.
- The product is defective.
Your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. Please send your purchase back to us. You should mail your product to: 2061 Wright Ave Ste A6, La Verne, CA 91750
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We don’t offer returns (refund or exchange) in the following cases:
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery.
* The product was damaged in shipping.
* The item was not delivered on the agreed time (We usually complete order within 1-3 working days (holidays and national days are not counted), exceptions may occurs if no more stock available and in case the delay is from shipping company so the customer shall coordinate with them as we don’t have any relation with any delay resulted from custom procedures or late delivery of the shipping company).
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us
at sales@key4.com
Please note that this website is for business-to-business (B2B) sales, supplying products for professional locksmiths only. If you are an end customer purchasing for personal use, please read this message carefully before completing your order.
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If you are looking for a key for your vehicle, we recommend contacting a locksmith or a local dealership to check if you can purchase the key directly from them.
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If you choose to purchase directly from us, you must know the part number for the product you're looking for. This is typically possible by checking your VIN number. We offer a free VIN check service for most car makes. You can click here to check your vehicle's VIN number.
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OEM products cannot be returned or refunded. We do not accept returns on OEM products, so please ensure you select the correct item.
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Simply checking the key by make/model/year is not always enough. Multiple part numbers can fit the same vehicle, so it's always better to verify the correct part number by checking the VIN number with us or your dealership.
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We do not sell key programming devices, key cutting machines, opening tools, or other locksmith professional tools to the public. You must have a locksmith license or a locksmith business in your state to purchase these items.
If you have any questions, feel free to contact our customer support before completing your purchase. We’re here to help!